Support

Check out our Support Center for common questions. Our award-winning support team is also here to help you 24×7 (closed major holidays).

Several options to get help.

Chat, call, or submit a support case.

Sign in to your account and use our online chat or submit an online support case. You can also reach us by phone at 1-201-685-8868

Frequently asked questions

Why do I need a merchant account?

A merchant account is a financial institution or bank account that is used by a merchant specifically for the purpose of collecting proceeds from the consumer bank account or credit card payment transactions. You must have a merchant account to use a payment gateway. With SPMS, we offer a payment plan that includes a merchant account--or you can use your own provider of choice.

What is a payment gateway?

A payment gateway facilitates the secure transfer of transactions from a merchant to a third-party payment processor, associated with the merchant's acquiring bank. Gateways often offer additional services like reporting, and perform checks on transactional data such as: message formatting, automatic tax calculation and fraud detection.

What does an SPMS Payment Gateway account include?

Visit our support site for this information.

How do I change my password?

Check out our support site for this information.

How do I add a new user to my account?

Check out our support site for this information.